Online services and database
What is my login and password?
Your login is the email addresses you registered with; enter this email, and you will be asked to set up a password. Note that your email must be unique and personal to you.
Why haven’t I received my activation email?
To verify your account, you should receive an activation email in your mailbox (this can take up to 72 hours from registration). The email’s subject line is "MAPIC IMPORTANT INFORMATION: your online database access" -- if you haven’t received it within 72 hours, check your spam folder.
Otherwise, click on the link labelled "Enter your email to set a password" or “reset your password” on the login page. This will resend an activation link to your mailbox. If problems persist, please fill out the Customer Service Helpdesk Request Form. Specify your request, company name, personal details and the event you registered for.
How do I change my email address?
To change the email address you currently use as a login, as well as for communication with Reed MIDEM, please fill out the Customer Service Helpdesk Request Form. Specify your request, company name, personal details and the event you registered for.
How do I hide my email address from other Online Database users?
To hide your email address, log into the Online Database. On the "My account" page, click on "Preferences", then click at the bottom of the page on "I do not want to display my email address on my participant profile, nor on messages that I send to other participants".
How can I manage the meeting notifications that I receive in my mailbox?
If you want to stop receiving emails related to meeting requests from the Online Database, please visit your participant profile.
In the “Alert me via email” section, you can individually turn on/off notifications for when a participant sends you a meeting request, accepts your meeting, declines your meeting, or cancels his own meeting with you.
You also have the possibility of preventing other people from sending you meeting requests.
How is Reed Midem taking measures to protect your private information?
It has come to our attention that certain companies have accessed the online database to obtain attendees’ email addresses. Reed MIDEM is not related in any way with these companies and is taking measures – including legal action – to stop their unsolicited emails. Reed MIDEM takes your privacy very seriously. If you prefer not to display your email address on your profile, go to your communication preferences here.
How do I update my profile, photo or company information within the Online Database?
Once connected to the Online Database, you will arrive on the “My Account” page. Please click on the pencil icon, next to your profile picture frame. We recommend to upload a photo of 120px x 125px in size, and .jpg or .png files.
To update company information, your logo or project information, from the “My Account” page, scroll down to “Promote yourself and your company". Click on “Edit”. This will include a series of tabs for updating your company profile, logo or project information.
How do I read my messages?
Once logged into the Online Database, an activity toolbar will be displayed at the top of the website.Please click on the mail symbol. This will create a dropdown where your personal Inbox and company Inbox will be available, along with your latest incoming messages.
How can I change the order of my delegates on my company’s page?
From the “Company Account” page, please scroll down and click on “People Manager”. Then click on the “Delegate display” link on the left side of the page. You will be able to re-order your delegates by assigning a position number to each one of them and clicking on “Update”.
How can I promote my company in the Online Database?
You can benefit from an exclusive 728x90px mega-banner at the top of the online directory to be visible to your peers all year round. There is also a full range of advertising space on the show website that you can book. If you are interested in any of these opportunities, please contact firstname.lastname@example.org
You can also upgrade your company’s online package to the Advanced Company Profile in order to be highlighted in search results and be able to access leads (people who bookmarked your company, participants and product pages). To do so, please contact email@example.com
Why am I having trouble viewing the website?
Our website is best viewed in most up-to-date browser versions; some features may not work properly on versions like Internet Explorer 6 and 7. Please consider upgrading your browser for a better experience.
Why does launching the app take longer than usual?
When launching the app for the first time, the whole directory (Online Database) is downloaded, this represents a large amount of information. Please be patient and connect your handset to Wi-Fi for faster access. Once completed, the directory will always be available offline so you can access it anywhere. After completing the launch, the app will only update any new participants, companies or sessions.
Is the mobile app synchronised with my Online Database account?
The app is synchronised with your Online Database account daily, making it easy to recall any of your favourite participants, companies, sessions and speakers that you have already bookmarked on the website.
How do I login to the Online Database on the mobile app?
Please click on the “My Event” icon, then “Settings”.
Which login should I use to log into the Online Database on the mobile app?
Please use the same email login and password you use to log into the Online Database.
I’ve lost my login and/or password. How do I get them back?
Please click on the “My Event” icon, “Settings”, then “Forgot password”.
Where can I find my e-ticket on the app?
Please click on the “My Event” icon, then on the “My e-ticket” tab. Please save it by taking a snapshot of the QR code image.
I am having trouble downloading my e-ticket from the mobile app. Can you help?
If you don’t have your e-ticket, you can still go straight to the Registration Desk on the day of the event with a valid ID in order to redeem your badge.
How do I log out from the mobile application?
Please click on the “My Event” icon, then “Settings”, and “logout”.
How can I bookmark a session, a speaker, or a company?
Go to the “Programme” (or “Speakers”, “Companies”) section of the mobile app. Click on the session (or speaker, company) you are interested in, and click on the star in the bottom of the page.
Where can I find my bookmarked sessions, speakers, companies, participants and my notes?
You can find all the information you bookmarked in the “My Event” section. The favourites sessions are in the “My Agenda” section displayed in calendar view.
How can I send my bookmarked information to myself?
Please, go to “My Event” section, and click on the arrow in the right corner. Enter your email address, select the items to include in your report (My agenda, My inbox, Favourite speakers, Favourite Companies, My notes) and click to share.
How can I send a message to a participant?
Go to the “Participants” section of the mobile app. Search for the participant you’d like to find. Select the participant you are interested in. You can read their profile and contact them by clicking on the bubble at the bottom of the page.
Your Personal Agenda
Where can I find my Personal Agenda?
You can find your Personal Agenda in the 'My Account' page once you have logged in to the online database.
How can I bookmark a session, a concert or a speaker?
Bookmark a session by clicking on the agenda icon located in right corner of a session or a speaker, by clicking on the star icon. You must be logged in to complete these actions.
How can I retrieve my bookmarked sessions?
Go to the “My Account” tab of the header and click on “Agenda”. You will find all the sessions you bookmarked in a calendar view.
How can I find my bookmarked speakers?
Go to the “My Account” tab of the header and click on “Favourites”. Here you will find all the speakers you bookmarked.
How can I share a conference or concert with someone?
Go to the session you are interested in. In the right corner, click on “Share”. You will be able to share the session by email or by Social Media