MAPIC - See our FAQ

  • REGISTRATION

    Online registration

    I am having trouble registering online. Can you help?

    As soon as the registration for visitors is open online, the link to our Online Registration tool can be found on the homepage of the website.

    There are two possibilities to start your online registration:

    1/ If you are a visiting retailer, please complete the dedicated form. Requests to benefit from the special retailer rate will be submitted to our team for validation.

    2/ If you are not a retailer please go to this page.

    • If you are registering for the 1st time, please fill out the 1st time Registering Online form.
    • If you have already used our online registration before, we recommend you to start by filling out the Registered online before form. Please connect by entering your email (or the 9-digit code associated with your email) and the 4-digit password that was provided to you.

    If you do not remember your login or password, click on the link Forgot Login or password and enter your email. If you do not remember the email that you have already used, please register by using the Customer Service.

    Payment methods

    What are the different methods of payment?


    • Online Registration: You can register online and pay by credit card (AMEX, VISA or MASTERCARD), PayPal or wire transfer.
    • Offline Registration: You can pay by credit card (AMEX, VISA or MASTERCARD) or wire transfer.

    NOTE: For security reasons, we cannot accept any credit card data via email. Credit card information received by email will automatically be deleted and the contract destroyed.

    What bank information should I use to process my wire transfer?

    If you are a resident of the UK, Ireland, Australia, New Zealand or British Virgin Islands, please download the bank information here. For all other countries, please download the bank information here.

    When processing the transfer, your bank may add charges and deduct this from the total amount. Please check with your bank in advance to ensure the correct amount reaches us.

    What kind of information should I include on the wire document?

    This information is important to enable us to easily identify your payment. Please report one of those references below:


    • Invoice number: You can find your invoice number on the top left of the invoice. Once registered, your original invoice is automatically sent by post. A client copy will be sent by email to the company contact provided on the registration form and if the email was provided to us.
    • Order ID number: If you register online, you will receive a registration confirmation where you can find your Order ID number, please quote this number as a reference when processing your wire transfer.
    • I do not have any invoice number or Order ID number: In order to recognize your payment, please mention your company name as filled in on the registration form, the name of the participants registered and the event you registered for.

    *Special notice for UK, Ireland, Australia and British Virgin Islands residents: When paying by wire transfer, the invoice number can only be sent by our UK office upon receipt of your payment.

    If you register online, please use the order ID number and total amount included in the confirmation email to generate the transfer first.

    Should I send a copy of the bank transfer?

    Yes it is necessary to send a copy of the bank transfer as a proof of payment to our Customer Service Helpdesk. Remember to include your company name, personal details and the event you registered for.

    Should I bring a copy of the bank transfer on-site?

    Please bring a copy of the bank transfer as proof of payment.

    Invoice

    If you wish for your invoice to be billed and sent to a specific address or contact, please make sure you fill in the section “Billing address” and “Billing contact name” when registering.

    When will I receive an invoice?

    Once registered, your original repayment VAT invoice and original client copy are automatically sent by post to the company address provided on the registration form.

    The client copy is automatically sent by email to the company contact provided on the registration form if the email was provided to us.

    I did not receive my invoice, can you resend it?

    If you need a copy, please fill out the Customer Service Helpdesk Request Form. Remember to include your company name, personal details and the event you registered for.

    What if my invoice contains a mistake?

    please fill out the Customer Service Helpdesk Request Form. Remember to include your company name, personal details and the event you registered for. Please mention the exact information that needs to be amended.

    Delegate Registration

    Can I cancel, amend or replace a delegate registration?

    The MAPIC participant registration is personal and non-refundable. It can, however, be transferred to another person within the same company until November 17th 2014, for a €50 (+10% VAT) transfer fee per registration. Your delegate details can, of course, be amended by contacting the Customer Helpdesk.

    To transfer or amend your delegate registration, please fill out the Customer Service Helpdesk Request Form with the subject line “CHANGE DELEGATE REGISTRATION”. Explain the nature of your request, and don’t forget to include your company name, personal details and the event you’re attending.

    Hotel and apartment booking

    What is my login and password for accommodation booking?

    The link to the online booking tool can be found on the Practical Information page of the website.

    An access code is no longer required. Our new online accommodation booking service enables you to make your reservations in a few simple steps.

    Click on the video to explore how to use this new service.

    For any further assistance, please fill out the Customer Service Helpdesk Request Form. Remember to include your company name, personal details and the event you registered for.

    Exhibitors only: if you have any questions about your accommodation, please contact the Accommodation Department by e-mail: hotel.mapic@reedmidem.com or by phone: +33 (0) 1 79 71 99 99.

    Please kindly note that our booking service and special rates are exclusively dedicated to participants.

    VISA

    Do I need a VISA to attend and can you help in getting one?

    Depending on your origin of departure, a visa may be required to enter France. Please consult the French Ministry of Foreign and European Affairs website to find out which documents are required for entry.

    Should you need assistance to get a VISA, please fill out the Customer Service Helpdesk Request Form with subject line “VISA REQUEST”. Remember to include your company name, personal details and the event you registered for.

    Badge

    Can I receive my badge by post?

    Early registered participants for whom we have a photo at the time of delivery, are eligible to receive their badges via post* and do not need to collect it at the registration Hall.

    *Badges are sent to the following countries:

    • Austria – Belgium – Denmark – Germany – Finland – France – Great Britain – Ireland – Italy – Luxembourg – Norway – Netherlands – Portugal – Spain – Sweden

    Participants registered AFTER the 22nd September 2014 and who have paid in full, will receive an e-ticket (please refer to e-ticket Section)

    Where can I retrieve my badge for the show?

    Participants who have paid in full can collect their badge at:

    • Self-service badge delivery points located in the Registration area, by scanning the QR code displayed on the E-ticket or from the MAPIC mobile App.
    • Registration desk located in the Registration area upon presentation of a valid ID

    Opening hours:

    NOTE: You will only receive your badge if you have paid in full. Whether you have sent a photo or not you must bring valid ID to gain your badge.

    E-ticket

    When will I receive my e-ticket and how can I get it?


    • Registered participants who have paid in full will receive an e-ticket by email starting 4 weeks prior to the show. After receiving your e-ticket by email, print it out. Make sure that the QR code is clearly displayed on the e-ticket.
    • The e-ticket can also be downloaded by logging into the Online Database (“Edit my profile” page)
    • The e-ticket can also be downloaded via the mobile app (‘MyEvent”section) starting 4 weeks prior to the show. To save time, save the QR code as an image on your smartphone.

    My e-ticket is not displayed in my MAPIC mobile app

    If your e-ticket is not displayed in the MAPIC mobile application, it could be your Wifi proxy (high security level) that prevents the e-ticket from displaying. Try to connect with 3G or 4G to display your e-ticket in the app.

    How do I redeem a badge with my e-ticket?

    An e-ticket can be used to collect your badge at a self-service delivery point. Just scan the QR code displayed on your e-ticket or at the Registration Desk.

    I did not receive my e-ticket by email or it is not available on the mobile App or Online Database

    Only registered participants who have paid in full will receive an e-ticket by email, or may download it via the mobile app or via the Online Database.

    NOTE: If you haven’t received your e-ticket, please check in your spam folder and ensure your payment has been successfully delivered.

    If your payment has been completed and you still have not received your e-ticket, please fill out the Customer Service Helpdesk Request Form, including your company name, personal details and the event you registered for.

    Can I retrieve my badge at the show if I don’t have my e-ticket?

    If you don’t have your e-ticket, go to the registration desk with a valid ID to collect your badge.

    For any further assistance, please fill out the Customer Service Helpdesk Request Form, and include your company name, personal details and the event you are registered for.

    Can I retrieve my badge at the show if I don’t have my e-ticket?

    If you don’t have your e-ticket, go to the registration desk with a valid ID to collect your badge.

    For any further assistance, please fill out the Customer Service Helpdesk Request Form by mentioning your company name, personal details and the event you are registered for.

    VAT Refund

    How can I collect my VAT refund?

    Foreign participants may be eligible for a refund on French Valued Added Tax (VAT) under certain conditions.

    Please be careful not to lose the top copy (original repayment VAT invoice) which is the only document valid for your VAT refund request.

    Duplicated and client copies, even certified, will not be accepted by the French tax authorities. Originals cannot be re-issued.

    For more information about VAT refunds, please contact our partner TEVEA INTERNATIONAL.

  • ON-SITE CONCERNS

    Wifi & Connectivity services

    What are my connectivity services during MAPIC?

    Free WI-FI is available throughout the exhibition on the network named: ‘Palais des Festivals WIFI’.

    Note: You will find the Wi-Fi code on the top left of your badge. (@: XXXXXX).

    You can only connect one device at a time.

    The Wi-Fi will allow you to read your emails, tweet and connect to the application "Mysalon." Although it will not support video streaming or downloading of heavy attachments.

    If you require a customised Wi-Fi service, please contact Viapass. During the exhibition, please fill out the Customer Service Helpdesk Request Form. Remember to include your company name, personal details and the event you registered for.


    Access to e-mail points and Plug & Play within the Business Centre.


    Mobile phone and 3G+ Datacard Rental is available.

    IMPORTANT: The code on your badge - @: XXXXXX – is your login to connect to all services.

  • ONLINE SERVICES

    Online services and database

    What is my login and password?

    Your login is the email addresses you registered with; enter this email, and you will be asked to set up a password. Note that your email must be unique and personal to you.

    Why haven’t I received my activation email?

    To verify your account, you should receive an activation email in your mailbox (this can take up to 72 hours from registration). The email’s subject line is "MAPIC IMPORTANT INFORMATION: your online database access" -- if you haven’t received it within 72 hours, check your spam folder.

    Otherwise, click on the link labelled "Enter your email to set a password" or “reset your password” on the login page. This will resend an activation link to your mailbox. If problems persist, please fill out the Customer Service Helpdesk Request Form. Specify your request, company name, personal details and the event you registered for.

    How do I change my email address?

    To change the email address you currently use as a login, as well as for communication with Reed MIDEM, please fill out the Customer Service Helpdesk Request Form. Specify your request, company name, personal details and the event you registered for.

    How do I hide my email address from other Online Database users?

    To hide your email address, log into the Online Database. On the "My account" page, click on "Preferences", then click at the bottom of the page on "I do not want to display my email address on my participant profile, nor on messages that I send to other participants".

    How can I manage the meeting notifications that I receive in my mailbox?

    If you want to stop receiving emails related to meeting requests from the Online Database, please visit your participant profile.

    In the “Alert me via email” section, you can individually turn on/off notifications for when a participant sends you a meeting request, accepts your meeting, declines your meeting, or cancels his own meeting with you.

    You also have the possibility of preventing other people from sending you meeting requests.

    How is Reed Midem taking measures to protect your private information?

    It has come to our attention that certain companies have accessed the online database to obtain attendees’ email addresses. Reed MIDEM is not related in any way with these companies and is taking measures – including legal action – to stop their unsolicited emails. Reed MIDEM takes your privacy very seriously. If you prefer not to display your email address on your profile, go to your communication preferences here.

    How do I update my profile, photo or company information within the Online Database?

    Once connected to the Online Database, you will arrive on the “My Account” page. Please click on the pencil icon, next to your profile picture frame. We recommend to upload a photo of 120px x 125px in size, and .jpg or .png files.

    To update company information, your logo or project information, from the “My Account” page, scroll down to “Promote yourself and your company". Click on “Edit”. This will include a series of tabs for updating your company profile, logo or project information.

    How do I read my messages?

    Once logged into the Online Database, an activity toolbar will be displayed at the top of the website.Please click on the mail symbol. This will create a dropdown where your personal Inbox and company Inbox will be available, along with your latest incoming messages.

    How can I change the order of my delegates on my company’s page?

    From the “Company Account” page, please scroll down and click on “People Manager”. Then click on the “Delegate display” link on the left side of the page. You will be able to re-order your delegates by assigning a position number to each one of them and clicking on “Update”.

    How can I promote my company in the Online Database?

    You can benefit from an exclusive 728x90px mega-banner at the top of the online directory to be visible to your peers all year round. There is also a full range of advertising space on the show website that you can book. If you are interested in any of these opportunities, please contact daniela.jakovljevic@reedmidem.com

    You can also upgrade your company’s online package to the Advanced Company Profile in order to be highlighted in search results and be able to access leads (people who bookmarked your company, participants and product pages). To do so, please contact anne-marie.sanchez@reedmidem.com

    Why am I having trouble viewing the website?

    Our website is best viewed in most up-to-date browser versions; some features may not work properly on versions like Internet Explorer 6 and 7. Please consider upgrading your browser for a better experience.

    Mobile App

    Why does launching the app take longer than usual?

    When launching the app for the first time, the whole directory (Online Database) is downloaded, this represents a large amount of information. Please be patient and connect your handset to Wi-Fi for faster access. Once completed, the directory will always be available offline so you can access it anywhere. After completing the launch, the app will only update any new participants, companies or sessions.

    Is the mobile app synchronised with my Online Database account?

    The app is synchronised with your Online Database account daily, making it easy to recall any of your favourite participants, companies, sessions and speakers that you have already bookmarked on the website.

    How do I login to the Online Database on the mobile app?

    Please click on the “My Event” icon, then “Settings”.

    Which login should I use to log into the Online Database on the mobile app?

    Please use the same email login and password you use to log into the Online Database.

    I’ve lost my login and/or password. How do I get them back?

    Please click on the “My Event” icon, “Settings”, then “Forgot password”.

    Where can I find my e-ticket on the app?

    Please click on the “My Event” icon, then on the “My e-ticket” tab. Please save it by taking a snapshot of the QR code image.

    I am having trouble downloading my e-ticket from the mobile app. Can you help?

    If you don’t have your e-ticket, you can still go straight to the Registration Desk on the day of the event with a valid ID in order to redeem your badge.

    How do I log out from the mobile application?

    Please click on the “My Event” icon, then “Settings”, and “logout”.

    How can I bookmark a session, a speaker, or a company?

    Go to the “Programme” (or “Speakers”, “Companies”) section of the mobile app. Click on the session (or speaker, company) you are interested in, and click on the star in the bottom of the page.

    Where can I find my bookmarked sessions, speakers, companies, participants and my notes?

    You can find all the information you bookmarked in the “My Event” section. The favourites sessions are in the “My Agenda” section displayed in calendar view.

    How can I send my bookmarked information to myself?

    Please, go to “My Event” section, and click on the arrow in the right corner. Enter your email address, select the items to include in your report (My agenda, My inbox, Favourite speakers, Favourite Companies, My notes) and click to share.

    How can I send a message to a participant?

    Go to the “Participants” section of the mobile app. Search for the participant you’d like to find. Select the participant you are interested in. You can read their profile and contact them by clicking on the bubble at the bottom of the page.

    Your Personal Agenda

    Where can I find my Personal Agenda?

    You can find your Personal Agenda in the 'My Account' page once you have logged in to the online database.

    How can I bookmark a session, a concert or a speaker?

    Bookmark a session by clicking on the agenda icon located in right corner of a session or a speaker, by clicking on the star icon. You must be logged in to complete these actions.

    How can I retrieve my bookmarked sessions?

    Go to the “My Account” tab of the header and click on “Agenda”. You will find all the sessions you bookmarked in a calendar view.

    How can I find my bookmarked speakers?

    Go to the “My Account” tab of the header and click on “Favourites”. Here you will find all the speakers you bookmarked.

    How can I share a conference or concert with someone?

    Go to the session you are interested in. In the right corner, click on “Share”. You will be able to share the session by email or by Social Media

  • SUBSCRIPTIONS

    Email unsubscription

    How do I unsubscribe from your communications?

    To unsubscribe to our emails, please click on the following link: contact.cnil@reedmidem.com

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