MAPIC - See our FAQ

• Registration

  Online registration

  I am having trouble registering online. Can you help?

  As soon as the registration for visitors is open online, the link to our Online Registration tool can be found on the homepage of the website.

  There are two options to register:

  • If you are registering as retailer, select the retailer drop down button then select register and please complete the dedicated form.
  • If you are registering as a visitor/non-retailer, select the non-retailer drop down button then select register, and fill out the left section.
  • If you have not finished your online registration, please log in by entering your email and the password that was provided to you.

  If you haven’t received your Login or password, please contact our Customer Service

  If you forgot your Login or password , please contact our Customer Service

  For further assistance, please contact our Customer Service

  Payment methods

  What different methods of payment are available?

  
  

  • Online Registration: You can register online and pay by credit card (AMEX, VISA or MASTERCARD), PayPal or wire transfer.
  • Offline Registration: You can pay by credit card (AMEX, VISA or MASTERCARD) or wire transfer.

  NOTE: For security reasons, we cannot accept any credit card data via email. Credit card information received by email will automatically be deleted and the contract destroyed.

  What bank information should I use to process my wire transfer?

  If you are a resident of the UK, Ireland, Australia, New Zealand or British Virgin Islands, please download the bank information here. For all other countries, please download the bank information here.

  When processing the transfer, your bank may add charges and deduct this from the total amount. Please check with your bank in advance to ensure the correct amount reaches us.

  What kind of information should I include on the wire document?

  Please include one of the references below. This information is important to enable us to easily identify your payment.

  
  

  • Invoice number: You can find your invoice number on the top left of the invoice. Once registered, your original invoice is automatically sent by post. A client copy will be sent by email to the company contact provided on the registration form and if the email was provided to us.
  • Order ID number: If you register online, you will receive a registration confirmation where you can find your Order ID number, please quote this number as a reference when processing your wire transfer.
  • If you do not have an invoice number or Order ID number: In order to recognize your payment, please include your company name as entered on the registration form, the name of the participants registered, and the event you registered for.

  *Special notice for UK, Ireland, Australia and British Virgin Islands residents: When paying by wire transfer, the invoice number can only be sent by our UK office upon receipt of your payment.

  If you register online, please use the order ID number and total amount included in the confirmation email to generate the transfer first.

  Should I send a copy of the bank transfer?

  Yes it is necessary to send a copy of the bank transfer as a proof of payment to our Customer Service Helpdesk. Remember to include your company name, personal details and the event you registered for.

  Invoice

  If you wish for your invoice to be billed and sent to a specific address or contact, please make sure you fill in the section “Billing address” and “Billing contact name” during registration

  When will I receive an invoice?

  Once registered, your original repayment VAT invoice and original client copy are automatically sent by post to the company address provided on the registration form.

  The client copy is automatically sent by email to the company contact provided on the registration form if the email was provided to us.

  I did not receive my invoice, can you resend it?

  If you need a copy, please fill out the Customer Service, choosing the category "Accounting/Invoice/VAT" Sub Category: “Copy of invoice”.

  What if my invoice needs to be corrected?

  If your invoice contains a mistake, please contact our Customer Service. choosing the category "Accounting/Invoice/VAT" Sub Category: “Modification of invoice”.
  Please specify the exact information that needs to be amended.

  Delegate Registration

  Can I cancel, amend or replace a delegate registration?

  Your MAPIC registration is personal and cannot be cancelled. Contracts are final and binding, and thus non-refundable.

  However, your delegate details can be amended by contacting our Customer Helpdesk. Under certain conditions, it can be transferred to a full-time employee of the same company (from the same country, city and address) for €50 + 10% VAT, replacement fee per delegate

  To transfer or amend your delegate registration, please contact our Customer Service, choosing the category "Registration modification" Sub Category: "Replacement", with the subject line “CHANGE DELEGATE REGISTRATION”. Explain the nature of your request, and don’t forget to include your company name, personal details and the event you’re attending.

  Hotel and apartment booking

  What is my login and password for accommodation booking?

  A login and password are no longer required to book accommodation. Our online accommodation booking service enables you to make your reservation in a few simple steps. For any assistance you may require, please contact our Customer Service.

  If you have any questions about your accommodation, please contact the Accommodation Department by e-mail: hotel.mapic@b-network.com or by phone: +33 (0) 4 93 68 76 00

  Please note that our booking service and special rates are exclusive to participants.

  VISA

  Do I need a VISA to attend and can you help in getting one?

  Depending on your origin of departure, a visa may be required to enter France. Please consult the French Ministry of Foreign and European Affairs website to find out which documents are required for entry.

  Should you need assistance to get a VISA invitation letter, please contact our Customer Service Service choosing the category "VISA/Invitation letter"

  Badge

  Can I receive my badge by post?

  Early registered participants for whom we have a photo at the time of delivery, are eligible to receive their badges via post* and do not need to collect it at the registration Hall.

  *Badges are sent to the following countries:

  • Austria – Belgium – Denmark – Canada -– Finland – France – Germany - Great Britain – Greece - Ireland – Italy – Luxembourg –– Netherlands – Norway - Portugal – Spain – Sweden – Switzerland – United States

  Participants who have registered and paid in full will receive an e-ticket (please refer to e-ticket Section).

  Where can I retrieve my badge for the show?

  • Self-service badge delivery points located at the show registration area by scanning the QR code displayed on the e-ticket if you have paid in full . If you don’t have your photo, it will be taken onsite upon a presentation of a valid ID.
  • Registration desk located at the show registration area upon presentation of a valid ID. If we don’t have your photo or your registration is not paid in full, you can complete your payment and we will take your photo at the desk. Note : We recommend you have your participation paid in full before the show, as well as your photo uploaded on the online database to better your Mapic experience.
    
    Opening Registration desk hours:
    12 November 2019 from 9am to 8pm
    13 November 2019 from 8am to 7pm
    14 November 2019 from 8am to 8pm
    
  • I have not received my badge by post although I was eligible to receive it, what can I do?
    It could happened that the badge is not received before the show, in that case, please do not worried, you can pick up another badge at the registration area with a valid ID.
    
    For further assistance, please contact our Customer Service.
  • I have lost my badge during the show
    Please contact the registration desk of the Palais located in the Registration area upon presentation of a valid ID.

  NOTE: You will only receive your badge if you have paid in full. In any case you must bring valid ID to collect your badge, whether you have sent a photo or not.

  E-ticket

  • When will I receive my e-ticket and how can I get it?
  • Registered participants who have paid in full will receive an e-ticket by email up to four weeks prior to the show. After receiving your e-ticket by email, print it out. Make sure that the QR code is clearly displayed on the e-ticket.
  • The e-ticket can also be downloaded by logging onto the Online Database (“Edit my profile” page)
  • The e-ticket can also be downloaded via the mobile app (“MyEvent”section) up to four weeks prior to the show. To save time, save the QR code as an image on your smartphone.

  How do I retrieve a badge with my e-ticket?

  An e-ticket can be used to collect your badge at a self-service delivery point by scanning the QR code displayed on your e-ticket or at the registration desk.

  I did not receive my e-ticket by email or it is not available on the mobile app or Online Database

  Only registered participants who have paid in full will receive an e-ticket by email or can download it via the mobile app or the Online Database.

  NOTE: If you did not receive your e-ticket please check in your spam folder and also ensure your payment has been successfully delivered.

  If your payment has been completed and you still have not got your e-ticket, please be sure to be registered first, then contact us by filling in the Help desk form here: Helpdesk form. The subject category you need to pick is “Badge / E-ticket”.

  Can I retrieve my badge at the show if I don’t have my e-ticket?

  If you don’t have your e-ticket, go to the registration desk with a valid ID to collect your badge.

  For any further assistance, please be sure to be registered first, then contact us by filling in the Help desk form here: Helpdesk form. The subject category you need to pick is “Badge / E-ticket”.

  VAT Refund

  How can I collect my VAT refund?

  Participants who are non-resident in France may be eligible for a refund on French Valued Added Tax (VAT) under certain conditions.

  Please be careful not to lose the top copy (original repayment VAT invoice), which is the only document valid for a VAT refund request.

  Duplicated and client copies, even certified, will not be accepted by the French tax authorities. Originals cannot be re-issued.

  For more information about VAT refunds, please contact our partner TEVEA INTERNATIONAL.

• On-site concerns

  Wifi & Connectivity services

  What are my connectivity services during MAPIC?

  Free WI-FI is available throughout the exhibition on the network named: ‘Palais des Festivals WIFI’.

  Note: You will find the Wi-Fi code on the top left of your badge. (@: XXXXXX).

  You can only connect one device at a time.

  The Wi-Fi connection will allow you to read your emails, tweet and connect to the application. It will not support video streaming or downloading heavy attachments.

  If you require a customised Wi-Fi service, please contact Viapass. During the exhibition, please contact our Customer Service

  
  

  • Access to e-mail points and Plug & Play within the Business Centre.

• Online services

  ONLINE DATABASE

  What is my login and password?

  Your log-in your registered e-mail address. Enter this e-mail, and click “activate your account or reset your password”. Note that your email must be unique and personal to you.

  Why haven’t I received my activation email?

  To confirm your account, you should receive an activation e-mail in your inbox (24-72 hours after registration). The e-mail’s subject line is "Mapic IMPORTANT INFORMATION: Your Mapic Online Database access." If you haven’t received it after 72 hours, check your spam folder. Otherwise, Click the link: “Activate your account or reset your password” on the login page. This will resend an activation link to your inbox. If problems persist, contact our Customer Service with the subject line “LOGIN HELP”. Specify your request, company name, personal details and the event you registered for.

  How do I change my email address?

  To change the email address you currently use as a login, as well as for communication with Reed MIDEM, contact our Customer Service with the subject line “CHANGE EMAIL ADDRESS”. Specify your request, company name, personal details and the event you registered for.

  How do I hide my email address from other Mapic Online Database users?

  To hide your email address, log in to the Mapic Online Database. On "My Account" page, click on "Preferences". At the bottom of the page, click on "I do not want to display my email address on my participant profile, nor on messages that I send to other participants".

  How can I manage the meeting notifications that I receive in my inbox?

  If you want to stop receiving e-mails related to meeting requests from the Mapic Online Database, please visit your participant profile. In the “Alert me via email” section, you can manually turn on/off notifications for when a participant sends you a meeting request, accepts your meeting, declines your meeting, or cancels his own meeting with you. You also have the possibility of preventing other people from sending you meeting requests.

  How is Reed Midem taking measures to protect your private information?

  It has come to our attention that certain companies have accessed the Mapic Online Database to obtain attendees’ email addresses. Reed MIDEM is not related in any way with these companies and is taking measures – including legal action – to stop their unsolicited emails. Reed MIDEM takes your privacy very seriously. If you prefer not to display your email address on your profile, go to your communication preferences here.

  How do I update my profile, photo or company information within the Mapic Online Database?

  Once connected to the Mapic Online Database, you will arrive on “My Account” page. Click on the pencil icon, next to your profile picture. We recommend uploading a photo of 120px X 125px in size, and in (.jpg) or (.png) format. To update company information, your logo or project information, from “My Account” page, scroll down to "Promote yourself and your company". Click on “Edit”. You will find a series of tabs for updating your company profile, logo or project information.

  How do I read my messages?

  Once logged into the Mapic Online Database, an activity toolbar will be displayed at the top of the website. Click on the mail symbol. This will create a dropdown showing your personal inbox and company inbox, along with your latest incoming messages.

  How can I change the order of my delegates on my company’s page?

  From the “Company Account” page, scroll down and click on “People Manager”. Then click on the “Delegate display” link on the left side of the page. You will be able to modify the order of your delegates by assigning a position number to each one and click on “Update”.

  How can I promote my company in the Online Database?

  You can benefit from an exclusive Digital banner at the top of the online directory to be visible to your peers all year round (from €2 300 + VAT). There is also a full range of advertising space on the show website and the show guide that you can book. If you are interested in any of these opportunities, please contact daniela.jakovljevic@reedmidem.com.
  
  You can also upgrade your company’s online package to the Online Database Company highlight (€ 250 + VAT) in order to be highlighted in search results. To do so, please contact elodie.leogane@reedmidem.com.

  Why am I having trouble viewing the website?

  Our website is best viewed in most up-to-date browser versions; some features may not work properly on versions like Internet Explorer 6 and 7. Please consider upgrading your browser for a better experience.

  MOBILE APP

  We do not offer a mobile app this year as the database is fully responsive and can be used on any smart phone.

  YOUR PERSONAL AGENDA

  Where can I find my Personal Agenda?

  Log-in to your online database then you can find your Personal Agenda in 'My Account' page

  How can I bookmark a session, or a speaker?

  You must be logged in to complete these actions. Bookmark a session by clicking on the Agenda Icon located at the right corner of a session or a speaker, by clicking on the Star Icon.

  How can I retrieve my bookmarked sessions?

  Go to “My Account” tab of the header and click on “Agenda”. You will find all the sessions you bookmarked in a calendar view.

  How can I find my bookmarked speakers?

  Go to “My Account” tab of the header and click on “Favourites”. Here you will find all the speakers you bookmarked.

  How can I share a conference with someone?

  Go to the session you are interested in. On the right corner, click on “Share”. You will be able to share the session by email or by Social Media

  I’ve lost my login and/or password. How do I get them back?

  Click on “My Event” icon, “Settings”, then “Forgot password”.

• SUBSCRIPTIONS

  EMAIL UNSUBSCRIPTION

  How do I unsubscribe to your communications?

  This data is processed by Reed MIDEM for the purposes of carrying out its contractual obligations: fulfilling request for information or content, registration for newsletter or promotional analysis and communications. Such data is stored for a maximum duration of 10 years.
  You may exercise your right to access, obtain, correct and oppose the use of your personal data by writing to: www.privacy.reedexpo.com.
  In case you are not satisfied by the answer to your request, you may enter a complaint to the French National Data Protection Authority (Commission Nationale Informatique et Libertés or CNIL) www.cnil.fr.